Dispatch Times

Same day dispatch is not guaranteed although the majority of orders received by 1pm UK time are dispatched that day (Monday to Friday, excludes public holidays). Our Economy Service typically dispatches same day but allow 1-2 days depending on how busy the warehouse is. Some product lines can take longer with their lead time specified in the particular product page. Where we do not have sufficient stock to send an order complete but new stocks are expected within a few days, we may hold the order until it can be sent complete. This is especially important for international deliveries to avoid the risk of the customer being charged a second time for import duties and taxes for a back order.

Please note parcels lost or damaged in transit are where applicable covered up to a maximum value of the goods purchased. If Royal Mail / International post option is chosen, we are not able to track a missing parcel and will have to wait 15 working days (25 working days for Airmail) before it can be considered lost in the post. We recommend using Royal Mail Special Delivery, UK Carrier or International Carrier services for large and / or high value goods which also offers the advantage of consignment tracking and quicker delivery.

Shipping to UK Destinations

Flat rates across most of the UK for Royal mail postal services from £1.95 + VAT. Suitable for non-urgent order values below £75 incl VAT. Royal Mail Special Delivery option from £7.95 + VAT ideal for lightweight high value orders.

Carrier is also flat rate from £7.95 + VAT up to 10kg except for the following 'remote areas' where an additional cost applies:

• AB31, AB33, AB34, AB35, AB36, AB37, AB38, AB44, AB45, AB53, AB54, AB55, AB56
• DG3, DG4, DG6, DG7, DG8, DG9
• FK17, FK18, FK19, FK20, FK21
• G63, G63
• HS
• IV13, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48,  IV49, IV51, IV52, IV53, IV54, IV55, IV56, IV63
• KA27, KA28, KW1, KW2, KW3, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14, KW15, KW16, KW17
• PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA6, PA7
• PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50
• ZE1, ZE2

We are unable to ship certain products by Royal Mail due to size or being resticted in which case the only shipping option available at the checkout will be carrier.

Shipping to International Destinations

EU Customers - As of June 23 2022, we no longer operate under the IOSS scheme. This is due in part to some customers within the EU having to pay VAT and fees on receiving their order despite having already paid VAT at the checkout. This combined with the administration burden and membership costs has makes it no longer viable.

All export orders from the UK will no longer be charged VAT at the checkout but you may be required to pay the VAT element and a handling fee prior to delivery by the postal / delivery organisation.

Shipping is split into zones for the purposes of calculating shipping costs, these are:

• Zone 1: Belgium, Ireland, Luxembourg, Netherlands
• Zone 2: France, Germany, Guernsey, Jersey
• Zone 3: Austria, Denmark, Finland, Italy, Portugal, Spain, Sweden
• Zone 4: Andora, Bulgaria, Croatia, Cyprus, Czech Rep, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia
• Zone 5: Gibralter, Israel, Liechtenstein, Norway, Switzerland
• Zone 6: USA
• Zone 7: Canada, Ukraine, Mexico
• Zone 8: Hong Kong, China, Japan, New Zealand, Singapore
• Zone 10: Brazil, Falkland Islands, Uruguay
• Zone 11: Australia

Shipping methods available for each zone are Airmail, Airmail Tracking & express International Carrier.

We are unable to ship certain products by Air Mail due to size or being resticted in which case the only shipping option available at the checkout will be Carrier.

Airmail rates start from £5.95, Airmail Tracking from £10.95, International Carrier from £19.95 depending on weight and location. The cost is calculated at the checkout.

Shipping Zones are typical for mainland deliveries only (excludes territories and remote locations where the cost will be higher than quoted at the checkout). Please contact us for a revised shipping cost should you require delivery to a remote area as defined by DHL here.