How To Order
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, proceed to view cart or to the checkout and you will be asked for a few details that we need to be able to complete the order; you will then be taken to either PayPal or SagePay depending on your choice for a secure payment to be taken.
We do not get to see your payment card details or are they stored on our servers - we are PCI compliant to the latest standards. As we are an Internet based company, we do not take orders by telephone, you can read more on this and about placing an order on our 'Contact us' page. No credit terms are available (except to valid education accounts on a strictly 30 day payment by prior agreement). Please note a £20.00 minimum order value applies to all educational credit accounts.
We will automatically Email you to confirm that your order has been received, it does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you a notification of dispatch. We have included this term to protect us in the unlikely case that a mistake has been made in pricing or we are no longer able to supply a particular product for reasons generally outside of our control. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
Please see Shipping Options for full delivery options & pricing. We send a notification of shipping via Email, any claim for non-arrival of goods must be advised within 30 days for letter post / airmail and within 4 days for carrier. The 4 days for the carrier option is imposed on us by the carrier to allow them time to investigate before the 'trail goes cold'.
Deliveries that require a signature cannot be left without a signature. We are unable to give Royal Mail specific instructions such as "can you get the postman to phone me in case I do not hear the door bell".
1st Class - 1st class letter post cannot be tracked unless you select the 'signed for' option and as per Royal Mail guidelines is not considered missing until 15 working days after the expected delivery date have passed. In order to pursue a claim against Royal Mail for missing parcels, we may request a signed 'Missing Parcel in Transit' declaration that the goods have not been received is returned to us before we process any refund / replacement.
Airmail - Airmail letter post cannot be tracked unless the 'Tracked' option is selected. All Airmail is not considered missing until 42 working days have passed following dispatch. Typical delivery time for Airmail is 3-28 days depending on the destination country. Our experience shows that The Netherlands, Italy and the USA have the longest postal times. In order to pursue a claim against Royal Mail for missing parcels, we may request a signed 'Missing Parcel in Transit' declaration that the goods have not been received is returned to us before we process any refund / replacement.
Carrier / FedEx - All carrier deliveries are tracked and recommended for items of value and are sent on a priority service but whilst delivery time is not guaranteed, these services are very reliable.
If a delivery cannot be made due to the customer not being in, this may result in the delivery being re-attempted, held at the carriers / Post Office local depot or left with a neighbour (primarily UK post only). A card should be left at the premises advising this has occurred. It is the customers responsibility to re-arrange / collect the delivery, failure to do so may result in the goods being returned to us. Any goods returned to us due to a failed delivery will incur an additional carriage cost to send out again which will be advised prior to sending. Additionally, goods returned using our carrier / FedEx option may incur a surcharge. This is a charge made by the carrier and is outside of our control. This does not apply where the carrier is Royal Mail. Returned goods not claimed within 14 days will be credited back to the customer less any carrier / re-stocking costs.
We aim to dispatch orders placed online by 2pm UK time same day subject to stock availability but during busy periods or where stock is held at the central warehouse, dispatch may be 1-3 days. Orders containing special order / out of Stock items may take longer to dispatch and may hold up your entire order although we may split your order at our discretion. Out of Stock / Special Order Items generally have some indication as to the expected lead time which is updated daily (excluding weekends). As we are an internet based company, we do not to take telephone orders although you can collect orders placed online from our 'Trade Counter' in Rugby, Warwickshire.